FAQ

We are a meal prep service in Toronto. We deliver gourmet food for you to try a different taste from our menu.

 Create a Free account. Once you log in to your account ,you will navigate our menu and add the products you want to your shopping cart. Then, complete your order when you are ready.

Our menu changes every week. We updated our menu every Monday. For following Sundays orders, the cut-off time is 5pm on Friday. 

The minimum order is 3 meals.

Using our subscription tool , you create your profile on our page and select what kind of meal plan fits you. You will save 5% when you subscribe. 

Yes, anytime! You can log into your account, click ‘Subscription’ in the account area, and press the ‘cancel’ or ‘pause’ button before your order. If you are unsure and you have further questions, do not hesitate to email your questions to info@chefsmealbox.com

No, we do allow our clients the option to make a one time purchase.

When you remove the lid from the biodegradable microwavable container,  you have about 2-3 minutes to microwaving or remove the food from the container and heat it in a pan for a better result. Don't forget to remove any salad cups from the container; our meals are ready to eat! 

Yes, all our meat is halal.

We have gluten-free options, and some of the meals are dairy-free! Make sure you are buying meals that fit yourself. If you have any other food allergies, you can check the main ingredients in the recipe details. Please, check all food details. If you are unsure and you have further questions about the meal, do not hesitate to email your questions to info@chefsmealbox.com

 Our menu changes every week !

Yes, you can choose your meal plan by choosing different menu items.

We have Classic Entrees and Salads. More categories are coming soon!

We encourage our customers to reuse our delivery bags for every new delivery; we will pick them up the next day to sanitize and reuse future deliveries. We have a bag policy that charges a fee for each not returned bag. Thank you!

We will deliver on Sundays. Our delivery will arrive between 3 pm to 9 pm every Sunday. You will receive an SMS during the delivery time. If you want to pick up from our location, the pickup time window is from 2:30 pm to 4 pm. Contact us for setting up the pick up orders at infochefsmealbox@gmail.com 

We deliver Toronto downtown, North York, York, East York, Scarborough, Etobicoke . If we don't deliver your area please contact us at info@chefsmealbox.com We look forward to delivering many other places in the future.

If you are not going to be home at that time, just let us know a safe place to leave your order. We can leave the cooler bag on your doorstep or with your concierge. Please, ensure that your concierge accepts food. If you live in a condo or apartment building that does not have a concierge, tell us more instructions by email at info@chefsmealbox.com or call us at 6478304188 so we can deliver your food without any problem!

 

Absolutely, all our products are delivered in an insulated cooler bag. However, we recommend that you put the meals directly in the refrigerator after you pick them up.

Cancellations made 24 hour before the cut-off date, which are every Friday. Some cancellations may apply a 5% fee. A refund can only be sent to the original payment method. Please contact us for any inquiry.